The Open SUNY HelpDesk provides end user support for Learning Management Systems (LMS) via telephone, web, chat, and e-mail for students, faculty, and staff for 36 of the 64 colleges within the SUNY system. The Open SUNY HelpDesk staff strives to deliver quality customer service to support the missions of Open SUNY and the Office of the Provost.
The HelpDesk is the initial point of contact for all questions, issues, information, and service requests regarding online course support for faculty, students, and campus staff. The HelpDesk staff logs the inquiry into the Open SUNY tracking system and attempts to resolve on first contact. If a first contact resolution is not possible, requests are assigned to additional Open SUNY staff member(s) to assist with resolution.
The HelpDesk service focuses on direct support and assistance for end users of Learning Management Systems (LMS). This includes the following:
- “How to” questions for a campus LMS
- LMS navigation guidance for campus students and faculty
- LMS “log in” or access questions (if applicable)
- Technical setup questions from faculty about the LMS
The Open SUNY HelpDesk also assists the SUNY Open Education Resources (OER) Support team. If you have questions about OER, please reach out via the contact information below.