Student who use Safari may receive an error when trying to submit an assignment. This is a known issue in Blackboard. According to Blackboard, users on Safari web browser 11.1 are the ones impacted by the issue.
What the Safari Error Looks Like
What Causes the Issue
A recent browser change in Safari is causing students to experience an error when trying to upload an assignment in Blackboard. Whether submitting a PDF, .rtf or a Word doc, the error will appear.
How to Prevent the Error
We recommend users switch to a different browser. We suggest either Chrome or Firefox. Blackboard is currently working on a fix for this issue. The estimated time for when the fix will be installed is to be determined. Until then, users should use a different browser.
Administrators: Known Issue article 000048570
If you need further assistance or have additional questions please contact:
Open SUNY Support Services HelpDesk
1-800-875-6269 | email@example.com