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Campus and SUNY Savings 

DIAS realizes substantial savings for SUNY campuses through a variety of open initiatives, system-wide contract negotiation and purchasing. These services, whether free for our campuses or for a modest fee, are provided at a cost far less than campuses would incur in the open market. 

Open Initiatives 

Open Education Resources 

  • $13.4 million in student textbook savings 
  • 5,564 course sections utilizing OER materials 
  • 125,549 student enrollments in OER-supported courses 

Institutional Repositories  

SUNY support for the SUNY Open Access Repository (SOAR) and SUNY Digital Repository (SDR) result in savings through: 

  • System funding for central hosting and technical support fees, which is negotiated SUNY-wide rather than campus by campus 
  • OLIS providing initial setup, consultation services, training, batch uploading support, statistics gathering, and templates at no cost to participating libraries. This is a significant savings over  

Contract Savings 

  • Digital Learning Environment – saves $4 million annually 
  • Elsevier Article Processing Charges (APC) discounts resulted in $30k in savings for 105 OA articles in 24/25 
  • Cambridge University Press Read and Publish Agreement resulted in $145k in savings for 24/25. 55 published articles 
  • SUNYConnect Core – nearly $2 million annually 
  • Alma/Primo – saves $250,000 annually 

SUNY OLIS Services 

OLIS provides cost-effective support for libraries in a number of areas, including: 

  • Resource Sharing: Facilitating access to the breadth of research and information resources worldwide for a fraction of the cost of purchasing materials 
  • Technical support: Baseline support for all SUNY libraries for the library services platform (Alma and Primo VE) and SUNYConnect Core subscriptions 
  • Extended Support: Optional support contracts for systems, electronic resources, cataloging, and special projects for libraries who need to allocate their resources to other areas of library services or who need help with a specific project. We have Extended Support contracts with 20 libraries. 
  • Accessibility: Maintaining and growing a repository of Accessibility Conformance Reports (ACRs) and OLIS ACR and platform reviews 

SUNY Online Help Desk 

The SUNY Online Help Desk services is provided for a fee to campuses and delivers support for the DLE for campuses that have no or limited internal help desk services. The service provides 104 hours per week of support including in the evenings and on weekends. In the past academic year 44 SUNY campuses subscribed to the SUNY Online direct support. There were 35,375 help requests submitted and resolved during this period. 

Help Desk Customer Feedback 

“Always a pleasure interacting with the folks at SUNY Online IT.” 

“This help desk is the best I have ever experienced. Please make sure SUNY keeps it.” 

“I was impressed by how thorough and kind everyone was. Thank you!” 

“[They] responded quickly and helped out, on a weekend no less! thank you for the assistance.” 

“It was very easy on my end! I simply submitted a ticket and it was taken care of efficiency and professionally”